Refund Policy

Draft policy · Last updated 6 November 2026

We want every game of Pandamonium to start well. If something isn't right with your order, here's how we fix it.

Returns

You can return unopened products in their original shrink-wrap within 30 days of delivery. To start a return, use our contact form with your order number. Items sent back without a return request first can't be refunded.

Damaged, faulty or missing pieces

Boxes sometimes get bumped on the way. If your game arrives damaged, has a printing fault or is missing a component, contact us within 14 days of delivery with your order number and a photo. We'll send a replacement part or a new copy, or refund you, at no cost to you. You don't need to send the damaged item back unless we ask.

Return shipping

If you are returning an item because you changed your mind, the return shipping cost is paid by the customer. If the item was damaged or faulty, we pay.

Refunds

Once we receive and check your return, we'll email you. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it. Original shipping costs are refunded only if the item was faulty or we made a mistake.

Exceptions

Opened games can't be returned for a change of mind, unless they are faulty. Sale items and gift cards can't be returned.

Exchanges

The quickest way to swap an edition (for example Standard for Deluxe) is to return the item you have and place a new order.

Kickstarter pledges

Kickstarter and pledge-manager orders are handled under the campaign's own refund policy. If something is wrong with your backer copy, use our contact form and tell us your backer email.

Your rights

This policy is in addition to your rights under consumer law, including the New Zealand Consumer Guarantees Act 1993.